Level 2 Diploma in Customer Service
Employers have estimated that there will be 113,000 new jobs in customer service in England between 2004 and 2014. Customer service skills are transferable across a wide range of sectors and can be applied to many job roles.
The Level 2 Diploma in Customer Service (QCF) is a combined knowledge and competence qualification that forms as part of the Intermediate Apprenticeship in Customer Service. It is also suitable for learners outside of an apprenticeship that want to demonstrate the knowledge and skills required for a customer service role. It is suitable for learners who are either employed or have access to work in customer service, alternatively learners who want to progress to higher education and training.
Learners will cover a range of core subjects including:-
Deliver customer service
Principles of customer service
Understand employer organisations
Manage personal performance and development
Learners will also select a number of optional areas of study that encompass a range of skills including communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using appropriate communication channels, keeping records, gathering customer feedback and working in a team.
This qualification is suitable for learners aged 16+.
There are no formal entry requirements, although learners must be able to work at the required level and have proficient use of the English Language.
Achievement of the Level 2 Diploma in Customer Service (QCF) can lead to a career in a customer related environment with a level of supervision.
Learners wanting to develop their knowledge and skills by progressing on further qualifications can benefit from the following:
Level 2 Diploma in Business Administration (QCF)
Level 2 Certificate in Contact Centre Operations (QCF)
Level 2 NVQ Certificate in Contact Centre Operations (QCF)
Level 2 Diploma in Team Leading (QCF)
Level 2 Certificate in Principles of Marketing (QCF)
Level 2 Certificate in Principles of Sales (QCF)
Level 2 NVQ Certificate in Marketing (QCF)
Level 2 NVQ Certificate in Sales (QCF)
Level 3 Diploma in Business Administration (QCF)
Level 3 Diploma in Customer Service (QCF)