Customer Service
Level 4 NVQ Diploma in Customer Service
Employers have estimated that there will be 113,000 new jobs in customer service in England between 2004 and 2014. Customer service skills are transferable across a wide range of sectors and can be applied to many job roles.
The Level 4 NVQ Diploma in Customer Service (QCF) is suitable for learners who are currently employed within a customer service role where a degree decision making is an element of the job. It is also suitable for learners who have more of a general management or technical responsibilities, or who occupy a specialist internal consultancy role within their organisation and hold a position that will allow them to influence decision making and shape how customer service is delivered inside or outside their organisation.
The Level 4 NVQ Diploma in Customer Service (QCF) provides the learner with the skills, knowledge and understanding in customer service functions
Learners will cover a range of core subjects including:-
Champion customer service
Manage personal and professional development
Manage customer service operations
Learners will also select a number of optional areas of study that encompass a wide range of skills.
This qualification is suitable for learners aged 18+.
There are no formal entry requirements, although learners must be able to work at the required level and have proficient use of the English Language.
Achievement of the Level 4 NVQ Diploma in Customer Service (QCF) can provide progression with a career in a customer related environment at a higher operation or managerial level.
Learners wanting to develop their knowledge and skills by progressing on further qualifications can benefit from the following:
Level 3 Diploma in Management (QCF)
Level 4 Diploma in Project Management (QCF)
Level 4 NVQ Diploma in Management (QCF)
Level 5 NVQ Diploma in Management and Leadership (QCF)